Users often evaluate bookmakers by the offered range of events, odds, and bonus programs. However, another critical aspect often overlooked is the company’s customer interaction. In this review, we will look at customer support on the 1xBet platform and conclude the quality of service.
About 1xBet
The history of the bookmaker began in 2007. Since then, 1xBet betting company has become a leader in many European and African countries. The platform offers a vast number of events for betting and allows you to bet even on not very popular sports. Also, the bookmaker’s undoubted advantage is cryptocurrency payment availability.
The company is known for its contribution to the development of sports, including support for eSports teams. The bookmaker supports up-and-coming athletes and is a sponsor of many sports organizations.
Check out 1xBet odds and other bookmaker’s features on the website or in our review we wrote specially for you.
How to Contact 1xBet Support?
Support specialists respond to all requests so that you will receive an answer. Therefore, choose the method of communication based on your convenience and the problem’s urgency.
By Phone
For a telephone consultation, dial 0-800-600-070. The specialist will answer your call and provide all the necessary assistance. You can also use WhatsApp at +254 702 400 200 if you prefer this messenger.
By Email
The official website provides several emails for communication, depending on your question.
- For general inquiries, info-ke@1xbet-team.com.
- For questions about opening a betting shop, retail@1xbet-team.com.
- For partnership questions, b2b@1xbet-team.com.
- For security questions, security-en@1xbet-team.com.
- For advertising and announcement questions, marketing@1xbet-team.com.
You can also use the contact form with your email address. Specialists will consider your question and send a response to the specified mail.
How Does 1xBet Customer Support Work?
Customer support works through several channels. You can:
- Get in touch with the call center.
- Write to email.
- Ask a question in live chat.
- Use the feedback form on the site.
Different methods require different request processing times. For example, in live chat or by phone, you will receive an answer immediately. And when requesting by email, you will have to wait up to 24 hours for a response.
What Problems Does the Support Service Solve
Support works with a wide range of requests. They will explain the reasons for the unavailability of the platform functions, tell you how to fill out the profile correctly, receive a bonus and withdraw funds. The specialist will also answer your questions related to the operation of the application.
Support for Winners
The app does not have a separate support channel for winners. If 1xBet winners have questions about claiming their prize, they can contact the experts using the above methods.
Up To 20.000 KES
Support for Partners
If you open a 1xBet betting shop or establish other cooperation, use one of the email addresses intended for partners. These issues are dealt with by separate support, so it is useless to write in the live chat of the betting application and ask about the nuances of opening a point of sale.
Conclusion
The 1xBet platform provides a convenient and efficient support service. Users can contact specialists in various ways and get advice on their issues. The fastest and most convenient are live chat and a call to the call center, but you can also write to email. The allocation of a separate channel for partners is also convenient, as it allows specialists to resolve issues faster and more efficiently.
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