BetWinner Contact Number: Helpline & Support in Kenya

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2 Dec 2023 (EDITED 20 May, 2024)
6 Minutes to read

BetWinner has become one of Kenya’s best online gambling platforms worldwide. The platform is a hub for casino game gamblers and sports bettors alike.  Its user-friendly interface makes finding anything on its web and mobile versions easy. However, we all know everything is created perfectly, so some players might need help using the platform. 

Where it is a technical glitch or withdrawal issue, we advise you to keep calm and contact the customer support desk. Don’t know how? That’s where our article comes in. We will help you discover all the different methods available for immediate assistance. 

A Quick Word About BetWinner

A Quick Word About BetWinner

Before we jump into how to contact support? Let us refresh your memory about BetWinner. The online betting site has been in operation in Kenya since 2019 and has garnered over 400,000 users, and counting since then. The gambling hub offers over 100 daily events, from popular sports like football, basketball, and boxing to more niche sports like Aussie rules, bandy, and handball. 

Betwinner Kenya offers a variety of betting options, including single wagers, accumulators, and advance bets on both scheduled and live matches. The platform also provides high-quality broadcasts of live games. Its mobile apps, fast payments, bonus offers, and robust KYC policy provide a convenient and secure betting experience.

To see all the features of the sportsbook, read our full article about BetWinner.

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Why Do You Need Support? 

In the best-case scenario, we hope you never have to contact a support agent. However, even experienced players at a sportsbook might still need help or advice. In such cases, the customer care agent comes in clutch to save the day and you from unnecessary headaches. Here are such cases: 

  • Issues with registration and login 
  • Withdrawal problems 
  • Refund requests
  • Delayed payouts after a bet 
  • Verification issues
  • Wagering requirement fulfillment problems

The betting platform also provides a detailed FAQ section with the most issues players face. Before contacting support, check it out; your problem might be easily solvable. 

How to Get in Touch With BetWinner Customer Care 

How to Get in Touch With BetWinner Customer Care 

BetWinner Kenya’s customer care is like a tireless friend, always there for you, even on weekends and late nights. You don’t have to wait for business hours to get the help you need; it’s just a click away whenever you have a question or problem. Plus, they offer various ways to reach them, making it convenient for Kenyan bettors. Let’s take a look at those options below.


Email, a tried-and-true means of communication, is perfect for those situations when you have loads of details to share or need to send important files. However, email responses might not be lightning-fast, as it could take some time for the customer service team to get back to you.

Call Center 

The helpline, a bit old-school in our digital era, still has charm. It may mean waiting, but it lets you talk directly, which some folks prefer over typing. So, when you’re ready to chat or need help, here is the BetWinner contact number: 

0800211266 0800221368

Live Chat 

Navigating the betting operator’s website is a breeze. Look for the “ASK A QUESTION” box on the right side of the page. Click the double arrow to expand the FAQ section. You can search for your question or hit “Call consultant” to chat live. A friendly support member will be right with you. 

Contact Form 

No need to log in to send a message. Use the online feedback form on the platform. Visit “Contacts” and enter your details and message. Remember to check the consent box before hitting send. Simple as that!

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Betwinner Conclusion

Betwinner’s customer service team is at your service, ready to assist you whenever needed. Don’t hesitate to reach out; they are dedicated to helping you navigate the platform smoothly. You’ve got four convenient communication channels to choose from. Whether you have questions, need assistance, or just want to leave a review of the platform, they’ve got you covered.

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15 Dec 2023
Updated 20 May, 2024
8 min
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